Privacy Policy

The Privacy Act 1988 (Privacy Act) requires Gameplan to be proactive in establishing, implementing and maintaining privacy processes in our practice, to ensure Gameplan complies with the Australian Privacy Principles (APPs).

Gameplan’s Business Services Manager is responsible for ensuring Gameplan meets its privacy requirements.

Types of confidential information handled by Gameplan:

  • Medical information & history, including reports from other professionals 

  • Assessment and therapy support information

  • Private contact information

How this information is received by Gameplan:

  • Forms via online practice management system (splose)

  • Payment information via online term program subscription management system (Chargebee) and online payments system (Stripe)

  • Email (from client, parents/carers, medical/care team, schools, other)

  • Text (client, parents)

Where personal information is held / accessed by Gameplan:

  • Online secure storage systems via splose, Chargebee, Stripe, and Mircosoft Teams and OneDrive

  • Employee electronic devices such as laptops, smartphones, and tablets

  • Physical documents at Gameplan

Privacy Policy

Gameplan needs to collect information about you (and if providing therapy to your child, about your child) for the primary purpose of providing a quality support service to you/your child. In order to thoroughly assess, diagnose and provide therapy support, we need to collect some personal information from you/your child. If you do not provide this information; we may be unable to treat you/your child.  This information will also be used for the administrative purpose of operating Gameplan;

  1. Invoicing either directly or through an insurer or compensation agency;

  2. Use within Gameplan if passing your case to another Speech-Language Pathologist within Gameplan for your/your child’s ongoing management;

  3. Disclosure of information to your/your child’s doctors, other health professionals or to teachers to facilitate communication and best possible care for you/your child; and

  4. In the case of insurance or compensation claim it may be necessary to disclose and/or collect information that affects your return to work.

We do not disclose your personal information to overseas recipients.

To ensure the process of quality treatment provision, information about your/your child’s assessment results and progress may be given to other relevant service providers, who are involved in your/your child’s management. These may include your/your child’s doctor, teachers, specialists, insurers, solicitors, employers, or others, but only where it is to be of benefit to your/your child’s progress.

As at: Nov 2024